At RW Armstrong Group, we are committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This Privacy Policy explains what personal information we collect, how and why we use it, how long we keep it and the rights you have in relation to your information.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

RW Armstrong Group
Armstrong House
Aldermaston Road
Sherborne St John
Basingstoke
RG24 9JZ

Email: info@rwarmstrong.co.uk
Telephone: 01256 850177

RW Armstrong Group is the data controller responsible for personal information collected through this website and through our interactions with you.

What Information We Collect

The personal information we collect will depend on how you interact with us. We may collect and process:

• Contact information – including your name, email address, telephone number, company name and job title.
• Enquiry information – information you provide when contacting us by telephone, email, through our website or by another method, including details relating to a property, project or service enquiry.
• Business relationship information – details relating to clients, prospective clients, consultants, suppliers, subcontractors and other professional contacts with whom we work.
• Recruitment information – where you apply for a role with us, this may include your name, contact details, CV, employment history, qualifications, skills, references and any other information you choose to provide as part of your application.
• Technical information – such as your IP address, browser type, device type, operating system and information relating to how you access and use our website.
• Website usage and analytics information – including pages visited, interactions with the website, referring websites and other information collected through cookies or similar technologies.
• Marketing preferences – including your preferences regarding communications from us and records of any consent you have provided.

We aim to collect only the personal information that is relevant and necessary for the purpose for which it is being used.

How We Collect Your Information

We may collect personal information:

• directly from you when you contact us, make an enquiry or communicate with us;
• when you complete a form on our website;
• when you apply for a role with RW Armstrong Group;
• through our dealings with you as a client, prospective client, supplier, subcontractor, consultant or professional contact;
• automatically when you visit our website, through cookies and similar technologies; and
• where appropriate, from publicly available sources, professional contacts, recruitment agencies or other third parties.

How We Use Your Information

We may use your personal information to:

Respond to enquiries

We use the information you provide to respond to questions, project enquiries and requests for information.

Provide and manage our services

We may process personal information where necessary to discuss, plan, provide or administer our services and manage our relationship with clients and prospective clients.

Manage our business relationships

We may use personal information to communicate and work with consultants, suppliers, subcontractors, professional advisers and other organisations involved in our projects and business activities.

Improve and protect our website

We may use technical and analytical information to understand how our website is being used, improve its performance and user experience, diagnose problems and help maintain its security.

Recruitment

We use information provided by candidates to assess applications, communicate during the recruitment process, arrange interviews, obtain references where appropriate and consider candidates for suitable roles.

Marketing and communications

Where appropriate, we may use your contact information to send you information about RW Armstrong Group, our projects, services, events or other news that we believe may be relevant to you.

Where consent is required, we will only send these communications if you have chosen to receive them. You can change your preferences or unsubscribe at any time.

Comply with legal obligations

We may process personal information where necessary to comply with applicable laws, regulations, court orders or other legal requirements.

Our Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

• Contract – where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract, for example responding to a request for a quotation or discussing a potential project.
• Legitimate Interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include managing client and professional relationships, responding to general enquiries, operating and improving our website, maintaining security and developing our business.
• Consent – where you have specifically agreed to us using your personal information for a particular purpose, such as certain marketing communications or the use of non-essential cookies. Where we rely on consent, you may withdraw it at any time.
• Legal Obligation – where processing is necessary for us to comply with a legal or regulatory requirement.

Recruitment and Job Applications

If you apply for a role with RW Armstrong Group, we will use the information you provide to assess your suitability for the role and manage the recruitment process.

This may include:

• your name and contact details;
• your CV and covering letter;
• employment and education history;
• professional qualifications and skills;
• salary or remuneration information you choose to provide;
• interview notes;
• references; and
• information relating to your right to work in the UK.

In certain circumstances, recruitment may involve information that is regarded as special category personal data, for example information concerning your health where adjustments are required during the recruitment process.

We will only process this information where we have an appropriate lawful basis and an additional condition allowing us to process special category information under data protection law. Special category data is subject to additional protections under the UK GDPR.

Where relevant and lawful, we may also carry out appropriate pre-employment checks before an appointment is confirmed.

We will not use recruitment information for purposes unrelated to recruitment unless we have a lawful reason to do so.

How Long We Keep Recruitment Information

If your application is unsuccessful, we may retain your personal information in our recruitment records for up to 12 months from the date of submission.

This allows us to consider you for other suitable opportunities that may arise during that period.

Before the end of this period, where appropriate, we may contact you to ask whether you would like us to continue retaining your information.

If you do not wish us to retain your details, or if you would like us to update or remove information we hold about you, you can contact:

recruitment@rwarmstrong.co.uk

Information relating to successful applicants may subsequently form part of the individual's employment record and will be subject to the privacy arrangements applying to employees.

How We Share Your Information

We do not sell or rent your personal information.

Where necessary, we may share information with trusted third parties, including:

• website, hosting and IT service providers;
• software and database providers;
• professional advisers, such as lawyers, accountants and insurers;
• recruitment agencies and recruitment service providers;
• suppliers, subcontractors, consultants and other professional partners where necessary for the delivery of a project or service; and
• government bodies, regulators, courts, law enforcement agencies or other authorities where required by law.

Where third parties process personal information on our behalf, we require them to handle it securely and only in accordance with our instructions and applicable data protection law.

How Long We Keep Your Information

We retain personal information only for as long as is reasonably necessary for the purpose for which it was collected, including to meet any legal, accounting or reporting requirements.

Retention periods will vary depending on the type of information and the reason we hold it.

For example:

• general website or project enquiries will typically be retained for up to 12 months, unless we have an ongoing business relationship with you or there is another reason for keeping the information for longer;
• recruitment information for unsuccessful candidates may be retained for up to 12 months as described above; and
• information relating to clients, projects, contracts and business relationships may need to be retained for longer periods for contractual, legal, insurance or record-keeping purposes.

When personal information is no longer required, we will securely delete, anonymise or dispose of it.

Your Rights

Depending on the circumstances, UK data protection law gives you a number of rights in relation to your personal information. These may include the right to:

• Access – request a copy of the personal information we hold about you.
• Correction – ask us to correct information that is inaccurate or incomplete.
• Erasure – ask us to delete your personal information in certain circumstances.
• Restriction – ask us to restrict how we use your information in certain circumstances.
• Object – object to certain uses of your personal information, including processing based on legitimate interests and direct marketing.
• Data portability – request that certain information you have provided to us is supplied to you, or another organisation, in a structured and commonly used format where applicable.
• Withdraw consent – where we rely on your consent, you may withdraw it at any time.

Not all rights apply in every circumstance, and some rights depend on the lawful basis on which we are processing your information.

To exercise your rights, please contact:

info@rwarmstrong.co.uk

We may need to ask for information to confirm your identity before responding to a request.

Complaints

If you have concerns about how we use your personal information, we would encourage you to contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information about your rights and how to make a complaint is available at ico.org.uk.

How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised or unlawful access, alteration, disclosure, loss or misuse.

These measures include appropriate access controls, secure systems and processes, and limiting access to personal information to those who need it for legitimate business purposes.

While we take reasonable steps to protect information, no online system or method of electronic storage can be guaranteed to be completely secure.

Cookies

Our website uses cookies and similar technologies to help the website operate, understand how it is being used and improve the experience we provide.

Some cookies are necessary for the website to function. Other cookies, such as analytics cookies, may only be used where you have given the appropriate consent.

You can review or change your cookie preferences at any time through the cookie settings available on our website.

For further information about the cookies we use, please see our Cookie Policy.

Third-Party Links

Our website may contain links to websites operated by third parties.

RW Armstrong Group is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Automated Decision-Making

We do not currently use personal information to make decisions about individuals based solely on automated processing where those decisions would have legal or similarly significant effects.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The most recent version will always be published on this page, together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have concerns about how we use your personal information, please contact us:

RW Armstrong Group
Armstrong House
Aldermaston Road
Sherborne St John
Basingstoke
RG24 9JZ

Email: info@rwarmstrong.co.uk
Telephone: 01256 850177

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